Open-Link Assistant

Dramatic Efficiency Improvements with Open-Link Assistant

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A HELPING HAND

What is Open-Link Assistant?

Open-Link Assistant offers users an automated and fast solution to categorize unidentified objects. By leveraging historical data and machine learning, the service can provide users with a probability-based categorization and help identify objects. This enables the identification and evaluation of belongings in a worry-free manner with minimal or no human involvement.

EASIER, FASTER & SMARTER

With little or no development needed at all.

Open-Link revolutionizes the claims handling process by providing a simple, user-friendly solution to expedite First-Call-Resolution (FCR) for insurance claims. This innovative tool enables policyholders to file claims directly through a sharable link, accessible from any location and at any time.

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SEE FOR YOURSELF

A sneak-peak into our solution

OUR FEATURES

Why Choose Open-Link Assistant?

Open-Link is a digital way for claimants to self-file the claims at their convenience. The system also automates item identification and valuation, ensuring transparency and efficiency in handling large claims.

 

1
 
Machine Learning

Leveraging historical data and machine learning, the service can provide users with a probability-based categorization and help identify objects. 

2
 
Fast, Faster, Fastest
Large claims with multiple items can be extremely, quickly resolved.
3
 
Immediate Responses

It will automatically speed up the claims process, improving the overall customer experience.

4
 
Transparency

Easy customer journey marked by convenience, transparency, and swift resolution of claims.

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USE-CASE

Read results, and KPI's met thanks to Open-Link

After pilots and dialogues with a few of the largest insurance providers in the Nordics, we came to the conclusion that the results indicated that claims handling could be streamlined with the help of Open- Link in a very effective way, plus in a short amount of time.

Some of the following results were confirmed during use-cases:

  • Increased FCR (First Call Resolution).
  • Improved documentation and transparency.
  • Minimized the count of open claims. 
  • Improved the customer satisfaction (NPS).

 

Upptec Open-Link is a short-cut to completely automate your claims management process.

Open-Link makes it possible to create and send a link to the policyholder. The claimant can then file contents directly into the reported claim. This solution provides an easy fix for both small and complex claims. The policyholder fills Open-Link from anywhere at any time.  Using Open-Link will significantly decrease development time and solution complexity.

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Want more info?

Talk to Niklas Lundberg